Between stimulus and response there is a space. There are some universal principles that make a huge difference when we deal with people. Just think about your own environment or remember your impressions when you last visited some business partners in another company. And as human beings, we operate in even more complex systems, such as the global economy, with their particular subtle and not so subtle economic, political and religious lobby groups. We are complex beings, with very different world views, with different value systems, desires and attitudes towards life.
With this recipe book like attitude of how to make your complex world easy, one could have the impression that life and the human being in it are predictable and deterministic. This model is certainly not perfect or the final solution to the leadership challenges, but it integrates the key elements that make leadership complex. Leaders can create a great business mission that can serve employees as a source for a transcendent purpose. They create a culture of trust or distrust, of greed or generosity, of serving or self-service. Ethics, Values Ethics and values are business success factors. How do you know? As managers have the strong desire to control in their view, for good reasons! Trust comes from transparency and predictability, as mentioned before. Again, we found some very interesting and valuable approaches, covering certain aspects of the complex topic of leadership. What are the strategic objectives? This is when you use reason to determine the best course of action even though this might oppose your current desires. What is the anticipated direction? Just let us know. Morgan Private Bank says: Without that, the roof, the culture would be unstable, the dynamic changes in the environment would cause it to collapse rather sooner than later. One part of the price is that the leader has to let go of control and give the employees the necessary autonomy and power to act. Viktor Frankl dedicated his life to this topic: This reduces ethics to a set of bloodless restrictions. How would people around you notice and become aware of them? Students later told me that they learned in his course how you could make a profit breaking implicit contracts. The same is true for the management model mentioned above, by the way. We believe it is, as many of the things covered by this model are already part of your personality and leadership accountability anyway. In fact, there are various models around, covering parts of what seems important regarding to leadership. The more mastery, the easier for the leader to let go and provide autonomy. But then they screw up, because they do not act in the interest of the organisation, but only in their own interest! Contextual World View With the concept of universal principles in mind, we were quite irritated when we were confronted with people that seemed to be unaffected by the kind and trustworthy nature of leaders and other people around them. The good news is that people love that, too:
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